I just placed an order with you guys, when will you ship it?
EVF team trying our best to ship as fast as we can! Usually shipping time varies from 24hours up to 10-14 business days! UPS Express Tracking number will be provided by seperate email just prior shipping on the same day
If I'm not satisfied with my product - Can I return it ?
We offer a 100 % money back guarantee - if the product is defective or damaged upon arrival. You have 14 days to send it back to us in it's original condition to get a full refund! You must to ship the product back to us at your own expense. Once received - we will issue a refund in 24hours!
Do you have a warehouse in Europe for International shippings so I wont get any extra charges?
We do have warehouse in Europe mainland Germany - Berlin and all orders purchased from Europe union is being sent from inside Europe warehouse - so you won't get any additional import fees or taxes! Hasle free shipping according to your location!
Do you ship internationally?
Yes, we ship across worldwide. Collections are available as well in our HQ located in Manchester - Bury, Lancashire, United Kingdom
Do you ship orders with tracking?
Yes indeed! We do ship every package only with premium couriers like UPS Express or DHL only - all packages are being sent tracked! You will receive your tracking information by e-mail just prior shipping on the same day!
How is your batteries are made? They are not outsourced in China?
Every custom battery is builded in EVF Tech In-House facility based Germany and takes about 10-21 business days to finish! Our supply is much lower when the demand because quality comes first! We do offer Sur-Ron & Talaria and other EV applications like race karts & e.mx conversion battery builds! Get in touch for your custom with us by email at firstname.lastname@example.org
What Sur-Ron upgrades do you recommend for tall riders?
We have designed several EV Freaks mods that fix the bike’s ergonomics for tall riders. Check out our seat extender, peg extender, extended linkage, and swing arm extension. If you combine all of them, you can add more than 2 cm of space for a more comfortable ride.
Are these mods safe for extreme off-road use?
Yes, EV Freaks products are made with the highest quality materials and rigorously tested for performance. Our aircraft-grade aluminum parts and reinforced designs are built to withstand faster speeds, higher jumps, and rugged terrain. Trust us, EV Freaks can handle a crash landing.
The only product that is not suitable for hard off-road riding is the swing arm extension. By extending the rear wheel backwards to create more space and stability, you’ll also sacrifice a little maneuverability.
Can you remotely program my controller?
Yes, we offer a free 30-minute remote programming session with the BAC8000 upgrade bundle. If you choose the Nucular 24F controller, the on-board computer is easy to program by yourself, but we’re always available for support.
Do you offer professional installation?
Yes, you can drop off your bike (clean and ready for service) at our workshop in Manchester - Bury. Most installation costs £249 and takes 3 days. Send us an email at email@example.com for an exact quote or to add installation to your order.
Where is your workshop located?
EV Freaks is located about 20 minutes outside of Manchester. Find us at 7 South Cross Street, Bury Lancashire, United Kingdom, BL9 0RS.
I have more questions - how can I contact you?
Email us at firstname.lastname@example.org or email@example.com or text/call 07930273034. We’re available Mon-Fri from 8 AM to 5 PM.